Video and Phone Counselling

Video and Phone Counselling

The research is out and we now know that online counselling by video and phone is just as effective as counselling in-person. For some people, it is even better. You may be more relaxed talking to your therapist from the comfort of your own home, and you will save on transportation costs and inconvenience. You can see or talk to your therapist wherever you are. When you experience the benefits of counselling in your home setting, you may find it easier to reconnect to those benefits between sessions. Furthermore, if you are travelling or feeling unwell, you do not have to miss a session.

For phone and video counselling, it is really important that you are able to have a private space to speak so that you can talk freely. You may find some of the ideas below helpful. 

Creating a Confidential, Private Space

Things to consider when choosing your online counselling environment:

• Is the space private?
• Is the door able to be locked?
  • If not, will others respect your request for privacy and refrain from entering the room?
    • Can you/have you spoken with them about this?
    • Were they receptive?
• Can anyone outside the room hear you speaking?
  • If so, it can help to use the white noise of a fan or an alternative source of background noise. (The white noise source is best placed outside the doorway of the room you’re in)
  • It is helpful to use earbuds or headphones so your counsellor’s voice is only hearable by you

It is important that you are comfortable and safe, in a private location, for the duration of the session, so you can talk freely. If a room in your home is not suitable, you may find it helpful to have the session in your car or walking in a safe place

Technical Set-Up for Video Counselling

• A laptop or desktop computer is ideal. 
• If you will be using a phone or tablet, it is helpful to prop up the device so that it is stable and your arms don’t get tired. 
• Please ensure the phone camera or webcam is about level with your eyes so I can see your face. You may need to prop up your device or laptop on other items, such as a pile of books.
• Eye contact is an important part of video counselling. Please ensure your face is well lit and that you don’t have a bright light source directly behind you.

Internet Connection

It is helpful to move your computer as close as possible to your WiFi router (the box that makes the WiFi), or preferably connect your computer directly into the router with an ethernet cable. Closing unneeded programs will enhance internet speed.

If you are unsure whether phone or video counselling sessions are suitable for you, please don’t hesitate to reach out.